Who We Are
We are Virtual Helper, based at 100 Jorissen Street, Braamfontein, Johannesburg
Our website address is: https://virtuhelper.co.za.
We at Virtual Helper have designed our business practices to safeguard your privacy. This privacy policy applies to all the web pages related to our website. You can visit https://virtuhelper.co.za without revealing who you are or providing any personal information about yourself.
What Personal Data We Collect And Why We Collect it
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
There will be times, such as when you submit a questionnaire, request a service, register your interest, purchase a product directly from Virtual Helper or from one of our suppliers when we will need to obtain personally identifiable information from you or about you or your clients (Business Partners).
Such personally identifiable information may include the name, home address, e-mail address, telephone number or identity/passport number.
The information we receive about you or conveyed to us by our Business Partner may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our clients' needs; to develop new offerings; and to alert you to new products and services in which you may be interested.
The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the personal information will be sold or made available other than is necessary to provide a service, complete a transaction or comply with any law, regulation, audit or court order.
By accepting these Terms & Conditions you consent to receive informational material from us, this would include promotions, price changes and information related to your services.
We believe that knowing more about you can enable us to serve you better. Unsubscribe options are available for non-critical communications.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select Remember Me, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
Cancellation Policy
Both parties understand that "The Client" or Virtual Helper may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party.
Upon written or verbal cancellation, "The Client" is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by Virtual Helper.
Should "The Client" cancel the project following its completion, "The Client" is responsible for full payment as per the agreed upon hourly rate plus all expenses incurred. In the event of cancellation, Virtual Helper retains ownership of all copyrights and original work created.
How We Protect Your Data
We safeguard your information using known encryption, security standards and procedures. We also assess new technology for protecting client information on an ongoing basis.
Virtual Helper does not guarantee the security of any data passing through its networks.
Although Virtual Helper will provide a "best effort" service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties and end user to safeguard their data, and Virtual Helper cannot be held liable for any loss or damage arising as result of the failure to do so.
Industry Regulatory Disclosure Requirements
You may request information on how your data has been used as well as request the destruction or de-identification of your personal data.
Virtual Helper will consider your request in light of any other laws or regulations prohibiting Virtual Helper from doing so. We undertake to respond to such a request within one month of the request being received.
Any questions or concerns pertaining to the collection, sharing, use or destruction of personal data or the POPI Act can be sent via email to info@virtuhelper.co.za
You can also complain to the Information Regulator if you are unhappy with how we have used your Information.
Their contact details are as follows:
The Information Regulator (South Africa)
JD House
27 Stiemens Street, Braamfontein
Johannesburg
2001
P.O Box 31533
Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za